Privacy Policy

Privacy Policy – Europe House Bosnia and Herzegovina

 

1. Introduction

Welcome to Europe House (europehouse.ba), a long-term communications project of the Delegation of the European Union in Bosnia and Herzegovina, superseding the EU Info Centre in BiH, with its central office in Sarajevo (Europe House) and a network of Europe House Info Points across Bosnia and Herzegovina. 

We are committed to safeguarding your personal data and respecting your privacy, in compliance with the EU’s General Data Protection Regulation (GDPR) and relevant localised data protection laws.

By using our website, submitting forms, or interacting with us, you acknowledge and agree to this Privacy Policy.

 

2. Who We Are

Europe House
Maršala Tita 62
71 000 Sarajevo, Bosnia and Herzegovina
info@europehouse.ba
+387 (0)33 207 401 / +387 (0)33 207 402

We are the data controller responsible for processing your personal data.

 

3. What Personal Data We Collect and Why

We collect personal data only when necessary, and always with a clear purpose. Below is an overview of the categories of data we collect, and how we collect and use it.

Contact Form

When you fill out our contact form to get in touch with us, we ask for:

Why we collect it:
We use this information solely to respond to your inquiry or provide assistance. Your data is not used for marketing purposes and is stored securely in our email system. It is deleted after a reasonable period or upon your request.

Contest & Quiz Forms

When we organise contests or quizzes, we may request the following personal data:

Why we collect it:
This data helps us manage submissions, verify eligibility, organise voting, and select winners. Some entries (such as names or project images) may be displayed publicly for transparency and celebration of participants — with your prior consent.

Your data is either stored in our internal system or securely emailed to our team. It is kept for a limited period only (up to 3 years), unless further consent is given for longer-term display or archiving.

Book Your Event Form

When you request to book a space at Europe House, we collect more detailed event information to properly review and coordinate logistics. This includes:

Why we collect it:
This allows us to process your booking, assess alignment with EU programming, and support your event effectively. These details are emailed to our team and stored only for organisational purposes.

 

Website Usage & Analytics (Cookies)

We use Google Analytics to collect anonymised data about how users interact with our site, such as:

Why we collect it:
To understand visitor behaviour, measure website performance, and improve our services. This data is not used to identify you personally, and you can opt out through our cookie consent banner or through your browser settings.

 

Embedded Third-Party Services

Our website embeds content from external platforms such as:

Why this matters:
These services may collect data about you through their own cookies or tracking tools when you interact with the content. We do not control how they collect or use your data, so we recommend reviewing their privacy and cookie policies separately.

 

4. Legal Basis for Processing

We process personal data based on:

 

5. How Long We Keep Your Data

 

6. Sharing and Transfers

We do not sell or share your personal data with any third party, except:

All third-party data processors are compliant with GDPR and ensure adequate data protection.

 

7. Your Rights under GDPR

You have the right to:

To exercise these rights, contact us at info@europehouse.ba

 

8. Data Sharing and Third Parties

We do not sell your personal data. We may share it with:

 

9. Security of Your Data

We implement appropriate technical and organisational measures to:

 

10.  Data Transfers

We do not transfer your personal data outside the European Economic Area unless:

 

11. External Links

Our website may link to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

 

12. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date. Continued use of our website means you accept the revised policy.

 

13. Contact

If you have questions or requests related to your personal data, contact:

Europe House
Email: info@europehouse.ba
Phone: +387 (0)33 207 401

We thank you kindly for your attention and understanding.

Europe House
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.