Privacy Policy – Europe House Bosnia and Herzegovina
1. Introduction
Welcome to Europe House (europehouse.ba), a long-term communications project of the Delegation of the European Union in Bosnia and Herzegovina, superseding the EU Info Centre in BiH, with its central office in Sarajevo (Europe House) and a network of Europe House Info Points across Bosnia and Herzegovina.
We are committed to safeguarding your personal data and respecting your privacy, in compliance with the EU’s General Data Protection Regulation (GDPR) and relevant localised data protection laws.
By using our website, submitting forms, or interacting with us, you acknowledge and agree to this Privacy Policy.
2. Who We Are
Europe House
Maršala Tita 62
71 000 Sarajevo, Bosnia and Herzegovina
info@europehouse.ba
+387 (0)33 207 401 / +387 (0)33 207 402
We are the data controller responsible for processing your personal data.
3. What Personal Data We Collect and Why
We collect personal data only when necessary, and always with a clear purpose. Below is an overview of the categories of data we collect, and how we collect and use it.
Contact Form
When you fill out our contact form to get in touch with us, we ask for:
- First and last name
- Email address
- Subject of your message
- Your company/organisation (optional)
- City (optional)
- Your message
Why we collect it:
We use this information solely to respond to your inquiry or provide assistance. Your data is not used for marketing purposes and is stored securely in our email system. It is deleted after a reasonable period or upon your request.
Contest & Quiz Forms
When we organise contests or quizzes, we may request the following personal data:
- First and last name
- Email address
- Phone number
- Address
- City
- Age
- Depending on the contest type, additional fields like:
- Name and postal code of school
- Function or position
- Team members or co-workers
- Uploaded images or videos of your project
Why we collect it:
This data helps us manage submissions, verify eligibility, organise voting, and select winners. Some entries (such as names or project images) may be displayed publicly for transparency and celebration of participants — with your prior consent.
Your data is either stored in our internal system or securely emailed to our team. It is kept for a limited period only (up to 3 years), unless further consent is given for longer-term display or archiving.
Book Your Event Form
When you request to book a space at Europe House, we collect more detailed event information to properly review and coordinate logistics. This includes:
- Name of organiser
- Event name & topic
- Event goal
- How the event is EU-related
- Planned date & time
- Will media be invited?
- Additional fields related to venue needs, equipment, and logistics
Why we collect it:
This allows us to process your booking, assess alignment with EU programming, and support your event effectively. These details are emailed to our team and stored only for organisational purposes.
Website Usage & Analytics (Cookies)
We use Google Analytics to collect anonymised data about how users interact with our site, such as:
- Pages visited
- Time spent on site
- Type of device and browser
- IP address (anonymised by Google)
Why we collect it:
To understand visitor behaviour, measure website performance, and improve our services. This data is not used to identify you personally, and you can opt out through our cookie consent banner or through your browser settings.
Embedded Third-Party Services
Our website embeds content from external platforms such as:
- YouTube (for videos)
- Facebook, Instagram, X (for posts and feeds)
- SoundCloud (for audio content)
- eeas.europa.eu (external links)
Why this matters:
These services may collect data about you through their own cookies or tracking tools when you interact with the content. We do not control how they collect or use your data, so we recommend reviewing their privacy and cookie policies separately.
4. Legal Basis for Processing
We process personal data based on:
- Consent – via form submission or cookie opt-in
- Legitimate Interest – improving our site, enabling further communication
- Legal Obligation – if required to share data with public authorities
5. How Long We Keep Your Data
- Contact form messages: up to 2 years, unless deletion is requested earlier.
- Contest/quiz data: up to 3 years, or as needed for legal or archival purposes.
- Event booking form data: up to 5 years for reporting and logistic records.
- Analytics data: stored as anonymised data for up to 14 months (as per Google Analytics defaults).
6. Sharing and Transfers
We do not sell or share your personal data with any third party, except:
- Trusted service providers (e.g., website hosting, analytics)
- Legal authorities when required by law
All third-party data processors are compliant with GDPR and ensure adequate data protection.
7. Your Rights under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time
- Object to or restrict data processing
- Receive a copy of your data (data portability)
To exercise these rights, contact us at info@europehouse.ba
8. Data Sharing and Third Parties
We do not sell your personal data. We may share it with:
- IT service providers (e.g., hosting, analytics)
- Public authorities when legally obligated
- Third-party platforms when content is embedded (under their terms)
9. Security of Your Data
We implement appropriate technical and organisational measures to:
- Protect against unauthorised access
- Prevent loss, destruction, or damage
- Limit access only to authorised personnel
10. Data Transfers
We do not transfer your personal data outside the European Economic Area unless:
- The destination ensures adequate protection (e.g., Standard Contractual Clauses)
- You give explicit consent
11. External Links
Our website may link to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
12. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date. Continued use of our website means you accept the revised policy.
13. Contact
If you have questions or requests related to your personal data, contact:
Europe House
Email: info@europehouse.ba
Phone: +387 (0)33 207 401
We thank you kindly for your attention and understanding.